Terms of Service

Last updated: 09.08.2025

These Terms of Service (“Terms”) govern your access to and use of the horecaAI software-as-a-service (“Service”) provided by horecaAI LLC (“we,” “us,” “our”). By purchasing or using our Service, you agree to these Terms.

1. Service Description

horecaAI is a subscription-based software-as-a-service (SaaS) platform designed for the hospitality industry. Access to the Service is provided via the internet and begins immediately upon successful payment.

2. Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts to use the Service. If you purchase on behalf of a company, you confirm that you have authority to bind that company to these Terms.

3. Account & Contact Information

You agree to provide accurate and up-to-date contact details when purchasing and using the Service, including your name or company name, billing address, and a valid email address.

4. Pricing & Payment

All subscription plans are prepaid in full for the selected term (monthly, annual, multi-year, or other durations).
Payment must be made through the available payment methods on our website.
Pricing reflects the commitment made at the time of purchase. Customers committing to longer terms receive special rates.

5. Refund Policy

All payments made in advance for subscriptions are final and non-refundable, whether the subscription is used in full, partially, or not at all. Cancellation of a subscription during its term does not entitle the customer to any refund (full or partial) of the prepaid amount.

No exceptions are made to this no-refund policy, except in the case of:

duplicate billing caused by our systems, or
proven technical failure on our part preventing delivery of the purchased service.

6. Delivery Policy

The Service is delivered electronically. Access to the horecaAI platform is granted immediately upon successful payment. There is no physical shipping involved. Customers are responsible for ensuring they have the required hardware, software, and internet connection to use the Service.

7. Return Policy

As horecaAI is a digital, non-tangible service, it cannot be “returned” in the traditional sense. Once access has been granted, the service is considered delivered in full. For information on refunds, please see our Refund Policy (Section 5).

8. Cancellation Policy

Customers may cancel their subscription at any time by sending an email to contact@horecaai.com. The email must include:

the customer’s name or company name (as used for the subscription purchase), and
the date on which they wish the subscription to end.

Unless otherwise specified, the subscription will remain active until the end of the prepaid term. Cancellation stops future renewals but does not generate any refund for unused time. We will send an email confirmation once the cancellation is processed.

9. Service Access & Availability

We aim to provide continuous access to the Service but cannot guarantee uninterrupted availability. We reserve the right to perform scheduled maintenance, during which the Service may be temporarily unavailable.

10. User Responsibilities

You agree not to misuse the Service, including but not limited to:

attempting to gain unauthorized access,
interfering with or disrupting the Service, or
using the Service for unlawful purposes.

11. Intellectual Property

All content, software, and materials within the Service are owned by or licensed to us and are protected by copyright, trademark, and other intellectual property laws. You are granted a non-exclusive, non-transferable license to use the Service for your internal business purposes.

12. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Service. Our total liability for any claim is limited to the amount paid by you for the Service in the 12 months preceding the claim.

13. Governing Law & Jurisdiction

These Terms are governed by the laws of Delaware, USA. Any disputes will be subject to the exclusive jurisdiction of the courts in Delaware, USA.

14. Changes to the Terms

We may update these Terms from time to time. Any changes will be posted on our website with a revised “Last updated” date. Continued use of the Service after changes are posted constitutes your acceptance of the revised Terms.

15. Contact

For questions about these Terms, the Refund Policy, the Delivery Policy, the Return Policy, or the Cancellation Policy, please contact us at: Email: contact@horecaai.com Address: 8 The Green Ste D, Kent, DE 19901 Dover, United States